Software Support and Maintenance

Ongoing Technical Support

We offer a range of software updating methodologies, including automatic updates and site-wide rollouts
Remote access server deployment techniques to install software on client sites.
Windows technology to log into client machines for remote support and investigation of user issues.
Web based defect register logging system where our implementation managers can log and check progress of defects.
We use our website for secure file transfers to clients.
Detailed training manuals for all software products.
Support requests registered by emailing support@assetic.com or by calling the help desk 9am to 5pm EST – ex Victorian Public Holidays. Arrangements can be put in place for support outside of business hours.

Online Help and Documentation

Context specific help is available via a tooltip button within the software. For example, to understand the designation of a field the user can click the context help tool, then click the field they want to know more about and a tooltip will explain the function of the field.
Training guides are provided; with sections for general and key users broken up into sections.
System administration and installation guides are provided in a separate format.

Commitment to Product Maintenance

We aim to release production software updates bi-annually, and are committed to ensuring staff are up to date with the latest knowledge in both Asset Management and Software Engineering disciplines. This ensures that our products will continue meeting current and future industry needs.

Asset Management Focus

Staff regularly deliver lectures, workshops and presentations at peak industry related conferences for the LGMA, CPA, LGFP and Victorian Roads Conference. Currently our key staff are delivering master classes to local government financial accountants through the CPA all over Australia, with respect to asset management and asset accounting.
Our staff regularly deliver training sessions to local government from the Councillors to the ground staff, in relation to various aspects of asset management which often includes changes/advances within the industry.
Our staff regularly participate in Asset Management discussion forums.
Our staff also attend regular conferences and deliver 3-5 papers each year to network and keep up to date with industry issues and requirements.